Terms and Conditions

INTRODUCTION

Please read these terms and conditions carefully, they contain important information about your obligations and rights.

1. DEFINITIONS

 

1.1 CHARGES: This is the prices for the exchange of goods and services as shown on our Price List.

 

1.2 PROHIBITED ITEMS: These are good that has been banned by law of a particular country.

 

1.3 RECEIVER: The person to whom the parcel is addressed to on final delivery.

 

1.4 BOOKINGS: This means requesting our services both in the UK and Ghana.

 

1.5 WORKING DAYS: This means Monday, Tuesday, Wednesday, Thursday and Friday.

 

 

2. OUR OBLIGATIONS

 

2.1. We do not accept any responsibility for damage to a parcel if it is not properly package. Any compensation or additional compensation shall not be valid where a parcel is lost or damaged.

 

2.2. We have the right to make changes to our services where necessary to comply with safety requirement or the law.

 

2.3 The company shall also have right to demand and obtain payment form the sender.

 

3. YOUR RESPONSIBILITIES

3.1 You must not supply to us any prohibited goods or illegal goods, the carriage of which is illegal or not acceptable by law.

3.2 Ensure that you pay full amount for any parcel that you supply to us for shipping.

3.3 Ensure that any goods supplied to us are packed safely before collection. Also make sure that the information you provide to us when you submit your parcel is accurate.

3.4 You must not abuse any member of our staff or contractor agents.

3.5 By using our services, you agree that we or any government authority including securing and customs may open and inspect your parcel if needed.

3.6 You warrant that you are authorised to accept and are accepting these conditions not only for yourself but also as agents for and on behalf of all other persons who may thereafter become interested in the articles within the parcel.

3.7 For health and safety reasons, individual parcel must not exceed 30kg, manual handle weight. We reserve the right to reject a parcel at collection if it exceeds the weight stated above.

 

4. DATA PROTECTION

We take all reasonable precautions to make sure that your personal information is secure and handle with privacy policy. The personal information you provide to us is stored in our secure server’s system that is encrypted to ensure your data is safe and secure. However, it is important to note that information transmission via the internet may not be secure.

Therefore, we strongly advise that you keep your World Lamp Limited (WLL) password confidential. Please check https://www.ceps.eu/about-ceps/data-privacy-policy for more information.

4.1. When you submit your order, you provide your personal information to us. The way we process this personal information is set in our privacy policy. By providing this information to us you confirm that you are happy for us to process your personal information in this way.

4.2. If you are not the owner of some or all of the goods, you will be deemed to be the agent of the owner of those goods.

4.3. If we have a claim against you and do not pursue that claim quickly, that does not mean the claim cannot be pursued when we are ready.

4.4. If anything things go wrong and there is a dispute, English law will apply and the English courts will have non-exclusive jurisdiction over the dispute.

4.5. Except we agree in writing to you, you cannot transfer your rights under a contract to someone else.

4.6. A contract cannot be varied without our written consent. Our subcontractors and agents are not entitled to vary a contract.

5. IMPORT RESTRICTION AND PROHIBITED PARCELS

5.1  World Lamp Limited shall not accept prohibited goods for storage or carriage. A parcel is considered unacceptable if it contains any item that is illegal or can not be carry safely such as: counterfeit money, animals, weapons, seeds, knives, diseased plants, stamps, mercuric iodide soaps, explosive, fabrics, firearms, handcuff bullion and ammunition.

5.2  Flammable gases, tobacco products, corrosive and other hazardous goods which is likely to cause damage.

5.3 The company shall not collect human or animal remains including funeral items such as ashes.

5.4 For security reasons, we shall not carry cash or other documents which can be exchanged for cash.

5.5 We shall not collect or carry any item prohibited by law or any government. Some items may require licensing and permission from different agencies. Always check   https://gra.gov.gh/customs/import-prohibitions  for full details before sending a parcel which may contain restricted items for details before sending a parcels.

 

6.0 HIGH VALUED GOODS

6.1 We advised our customers to state valuable items in their shipment on collection. Our delivery team will always cross check to ensure that all is intact and ready for delivery. The Company will not be held responsible for any lost undeclared item. This include:

 

6.2 Precious stone and diamonds.

 

6.3 Coins and precious metals.

 

6.4 Portable electronic devices like laptops, cameras and phone.

7.0 ELECTRICAL APPLIANCES

All electrical appliances must be fully tested with PAT test certificate and a receipt before shipping. This include:

7.1 Used Air Conditions

7.2 Used Refrigerators

7.3 Used Radio and Television

7.4 Used Computers

7.5 Used mobile Phones

7.6 Used printers

7.7 Used microwaves and other electrical appliances.

8.0 PACKAGING

 We advise our costumers to package their goods at their convenience before collection. However, our team is willing to help package your goods if needed on collection. When packaging, use adequate box sizes. This will ensure easy and safe transportation with care in handling. We provide boxes in all sizes. Please contact the office on 020-3733-2300 for boxes.

9.0 COVID – 19

 

 There are steps we must all take to fight the virus and protect each other. Wash your hand regularly, wear face covering in enclosed space and stay at least 2 metres apart from others. We encourage all our customers to wear a mask or covering for their mouth and nose during collections and deliveries. Keep social distance(2m) between yourself and our collection team.

When booking state if:

  • You have symptoms of coronavirus

  • You tested positive for coronavirus

  • Someone you live with has symptoms

  • You have been told by the NHS to self-isolate

 Check  https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own to see UK government guideline.

10.1 ADVISED – Once you have registered with us, you will be able to download our App where you can track and trace your parcel. You can directly contact the office if you need assistant with downloading the app. As soon as the parcel enters the system will get a tracking notification code. Note This process is subjected to change as time goes on.

10.2 ADDRESS - Our door to door team will do everything they can to locate the delivery address in Ghana. However, if you think you can help with additional details, then contact us and we can forward the details on to the courier to ensure a delivery is made.

10.3 RETURNS - If the courier is unable to deliver your parcel it will be returned to the warehouse. It will be kept safe until the receiver is available. You don’t have to worry, your parcel will be safe and secure if your receiver is not available within 14 working days. After 14 working days Your receiver will have to rearrange for the parcel to to delivered at a cost.

If following the further attempt for deliver, we are still unable to deliver the parcel, we will contact you for further instructions. We reserve the right to request payment for another attempt for delivery if needed.

 

10.4 DELIVERY– We will contact the sender immediately the parcel is delivered. Ensure you provide the right delivery address and phone number. We are not liable if the address provided is wrong. If your parcel is undelivered, it will be held by the company for 14 working days after leaving notifications of attempted deliveries with both sender and recipient, the company will deal with the parcel without any further liability to you.

If we are unable to complete the delivery of a parcel for any reason, we will return the parcel to our premises and notify the customer to provide alternative delivery address. If the customer does not respond within 14 working days, will place the parcel in custom warehouse for storage. The customer will be liable for any fees or charges.

Every parcel delivered should be inspected on the spot by the receiver to ensure the content is intact. The company will not be held responsible for any damages after our delivery team have departed from the receiver’s premises.

The receiver will be required to sign a delivery note as proof delivery. This shall be evidence of delivery of the parcel.

11. IMPORT AND EXPORT

11. 1 You assume accountability for and guarantee compliance with all applicable export and import control laws. This include rules that prohibit unauthorised trade in military and other strategic items as well as commercial dealings with named individuals and entities in countries to and from which your shipment may be carried.

You also agree that you will not tender any shipment to us if your parcels are listed in the United Nations sanctions programmed.

11.2 You coincide to identify shipment subject to pre export regulations control, and provide us with necessary information to comply with applicable regulations.

11.3 You are liable at your own expense to provide export and import licensing or permitting requirement for your parcel, obtaining any required license and permit ensuring that the sender is authorized by law of the origin, destination countries over the goods.

11.4 We assume no liability or any other person your acts of non-compliance with export control laws or sanction.

12. PAYMENTS

12.1 Payment of the company’s charges is due no longer than the date specified on the company invoice as may be expressly agreed with the customer.

 

12.2 The company charges for carriage and other services what is payable by the customer. However, the company also have the right to request and obtain payment from the sender if different from the customer or another person who may be liable to pay charges.

12.3 The company’s charges are calculated in accordance with the rates applicable to your parcel as set out on our price list.

12.4 You have the rights to challenge our invoice in writing within 7 working days if you have any worries.

12.5 The company is entitled at any time and from time to time to increase the company’s charges for carriage or other services by giving to the customer not less than 14 working days prior written notice to accord with increases in relevant costs of the business.

12.6 Our invoices must be paid in the currency stated in the invoice or otherwise in the local currency against exchange rates provided by the company.

12.7 We will only deliver your parcel once full payment have been made.

12.8 If you deliberately refuse to pay for our services after several request, that gives us the right to sell the contents and retain the proceeds of sales in settlement of any amounts that you may owe us.

13. EVENTS BEYOND OUR CONTROL

13.1 We are not responsible for any failure to perform, or delay in performance of any of our obligations under these terms that is caused by an event outside our control. This means any act beyond reasonable control such as lockdown, strikes, industrial actions, war, storm, flood, earthquakes or any natural disaster.

13.2 If an event beyond our control takes place, we will contact you as soon as possible.

13.3 Our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event beyond our control. Where the event outside our control affects our performance of services to you, we will restart the services as soon as reasonably possible after the event beyond our control is over.

13.4 You can cancel the order if an event beyond our control takes place and you no longer wish use our services.

13.5 We will only cancel the order if the event beyond our control continues for long period of time.

13.6 If you cancel your order when we have started to supply the services to you, then we shall arrange as soon as reasonably practical to return the parcel to you at your cost.

14. COMPENSATION AND REFUNDS

If you wish to claim for a lost or damaged Parcel, you must comply with any applicable convention and with the following procedure otherwise we reserve the right to reject your claim:

 

14.1 You must notify us about the loss or damage within 7 days after delivery of the parcel. We shall require you to back up your claim by providing us with any relevant information about the relevant parcel such as: Proof of the parcels dispatch, estimates for the repair of the goods, Proof of the value of the goods, the cost price of the goods and related proofs including receipts and details of the volume of the goods.

14.2 We assume the parcel was delivered in good condition unless the receiver has noted any damage on our delivery note when he or she accepted the parcel. In order for us to consider a claim for damage, the contents of your shipment and the original packaging must be made available to us for inspect.

14.3 Save us otherwise provided by any applicable convention law, your right to claim damages against us shall be extinguished unless an action is brought in a court of law within 1 year from the date of delivery of the parcel or from the date you ought reasonably to have become aware of the loss or damage.

14.4 The parcel shall not be deemed to be lost until at least 30 days have elapsed from the date you notified us of the non delivery. We may agree with you in writing to shorten this period.

14.5 In case of acceptance by us of part or all of your claim, you warrant to us that your insurers or any other third party having an interest in the parcel shall have waived any rights, remedies or relief to which they might become entitled by subrogation.

15. RIGHT TO TERMINATION

15.1 This agreement may be terminated by either party giving to the other a 3 days verbal or written notice of its desire to terminate this agreement. This agreement may also be terminated immediately if the other party breaches any of its obligations under this agreement.

15.2 On termination of this agreement for any reason; You shall pay to us all of our outstanding unpaid invoices and interest and, in respect of services supplied where the parcel has been delivered but for which no invoice has been submitted, we shall submit an invoice, which shall be payable by you immediately on receipt.

15.3 In respect of a parcel which has not been paid for and which has been received but not yet delivered, then you shall collect the parcel from our warehouse in accordance with the terms of this agreement.

15.4 The accumulated rights, obligations and liabilities of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of this agreement which existed at or before the date of termination.

15.5 World Lamp Limited reserves the right to unilaterally modify or supplement the services and these conditions.