Privacy Policy

This Privacy Policy explains how we use the personal data we collect about you when you use our website. This Policy is designed to protect you by informing you what personal data is collected, how we will use the data about you, how long we keep it, with whom we share it and how to contact us if you have any concerns about our use of your personal data.  Your use of our website is subject to your agreement with this Privacy Policy.



Personal data is the information relating to an identified natural person such as a name, location, an identification number, generic, mental social or cultural identity of the person.

We do not consider personal data to include information that has been aggregated so that it can no longer be used to identify a specific natural person.

We collect personal data from you when you use our website or Services.

We collect personal data from you and any devices you use when you: use our Services, register for an account with us or update information to your account.

The personal information we collect is a way to identify you. Also, the provision of personal information is voluntary, but may be necessary in order to use our Services.


Our website is operated by World Lamp Shippers. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • Who we are

  • How and why we collect, store, use and share personal information

  • Your rights in relation to your personal information, and

  • How to contact us and supervisory authorities in the event that you have a complaint.



Who we are


World Lamp Shipper ('we' or 'us') (trading as World Lamp Limited) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.


The personal information we collect and use


  • Personal information you give us when you call us for a quote, when you request a quote via online, when we complete an invoice for a shipment or use our services consist of:


  • Your name, addresses (customer and delivery), telephone numbers or email addresses when you create a booking with us.

  • Information you provide during a transaction that is connected to your account.

  • Financial information such as credit card data in connection with a transaction.

  • Postage and billing information used to purchase our products, as well as tracking numbers.

  • In some insistences, when you use our Services, you may provide age, gender.

  • Information we are required by applicable national laws to collect and process in order to identify you or verify the information we have collected.

Personal information from other source

We may receive information about you from other sources. This information includes:

  • Your interaction with our Services and your communications with us. We receive this information from devices you use when you access our Services. This information may include the following: unique identifier, device type and unique device.

  • Location information. Most devices allow you to control or disable the use of location services by any application Settings.

  • Your IP address, your browsing history, and your web log information.

  • Payment information if you choose to pay bay card. This is only for payment processing purposes.

Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • Shall consent on their behalf to the processing of their personal data;

  • Shall receive any data protection notices on their behalf; and

  • Shall consent on their behalf to the transfer of their personal data abroad.

Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  • To evaluate the level of service we offer.

  • Tailor quotes to you.

  • Track shipments and bookings you make

  • Security purposes

 Personal information we collect using cookies and similar technologies

  • We use cookies, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our email content.

How we use your personal information

We use the personal information we collect from you for a range of different business purposes:

  • To process bookings, tailor quotes to our customers, tack and trace shipments and to comply with our legal obligations.

  • To keep payment processing and account management, operate, measure and improve our Services, keep our Services safe and secure.

  • To contact you regarding your account.

  • To prevent fraud, security breaches or illegal activities.

  • To enforce our Terms and conditions or other policies.

  • With your consent, we may provide you with marketing via emails, text message or calls.

 You have the right to withdraw your consent at anytime.


We may share your information with:

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

  • We may share your information with Her Majesties, Revenues and Customs for any investigations regarding consignments and goods that we transport for our customers.

  • With the police for any investigations regarding breaches with prohibited goods.

  • Shipping lines relating to good we transport for our customers.


We will not share your personal information with any other third parties; whether it was provided by you or someone else except for the reasons mentioned in this privacy policy and our Terms and conditions




Access and correct your personal information


You can review and change most of your personal information by signing in to your account. Always update your personal information immediately if it changes or you can contact as soon as possible.

You have the right:

  • To know what personal information we maintain about you.

  • We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request.

  • To know if your personal information is incomplete. You can ask us to update it.

  • To object to our processing of your personal information.

  • To ask us to delete your personal information, but this right is determined by applicable law and may impact your access to some of our Services.

How long do we keep your personal information?

We keep your personal information for as long as necessary to provide the Services you have requested or for other purposes such as complying with our legal obligations, enforcing our policies and resolving disputes. We will keep your information for our ongoing operations unless you request us to delete your information under your GDPR rights. These periods are no longer than necessary in each case.

We rely on the following as the lawful basis on which we collect and use your personal information:

Keeping your information secure

  • We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  • We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

  • Your information is kept on a secure server with secured passwords to ensure there is no access to the public.

  • We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

  • Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details at the end of the policy.




Transfers of your information out of the EEA


We may need to transfer your personal data to the following countries outside of the European Economic Area:







Burkina Faso



Cabo Verde


Central African Republic (CAR)



Congo, Democratic Republic of the

Congo, Republic of the

Cote d'Ivoire





Equatorial Guinea


Eswatini (formerly Swaziland)





























Sao Tome and Principe



Sierra Leone


South Africa

South Sudan












These transfers will be undertaken for the purpose of:


Processing the bookings and services in line with our contractual obligations.


Any transfers to these countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.


For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.




What rights do you have?


Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:


Fair processing of information and transparency over how we use your use personal information

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

require us to correct any mistakes in your information which we hold

require the erasure of personal information concerning you in certain situations

receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

object at any time to processing of personal information concerning you for direct marketing

object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

object in certain other situations to our continued processing of your personal information

otherwise restrict our processing of your personal information in certain circumstances

claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (


If you would like to exercise any of these rights, please:

  • Email, call or write to us

  • Let us have enough information to identify you

  • Let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • Let us know the information to which your request relates


From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.




Changes to the privacy policy


This privacy policy was published on 01/01/2020 and last updated on 09/12/2020.


We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:


Any change to this policy will be updated our website,


Contacting us


If you have any questions about this policy or the information we hold about you, please contact us by:



World Lamp Limited

12 Constance Street,


E16 2DG


or Telephone:

+44 (0)20-3733-2300

Calls will be answered at the following times:

Monday - Friday 09:00-18:00

Saturdays 09:00-17:00

Sundays Closed

Public Holidays Closed

We may record calls for quality and training purposes.